SHIPPING AND DELIVERY POLICY

This Shipping and Delivery Policy applies to physical products purchased through https://shoprhinestonesandroses.shop.

It explains our free standard shipping service, order processing procedures, delivery estimates, tracking, customs, delivery problems, and customer responsibilities.

Gift cards delivered electronically are not subject to physical shipping times unless the product description states that a physical gift card will be mailed.

1. Contact Information

For shipping and delivery assistance, contact:

Store: shoprhinestonesandroses.shop
Website: https://shoprhinestonesandroses.shop
Email: info@shoprhinestonesandroses.shop
Telephone: +39 3470484135
Address: Via Lago Maggiore, 8, Montebello Vicentino (VI), Italy

2. Free Standard Shipping

We offer free standard shipping on all accepted orders for physical products.

No minimum purchase value is required unless a different condition is clearly displayed before checkout.

Free standard shipping covers the initial standard delivery. It does not necessarily include:

• Optional premium or expedited shipping;

• Change-of-mind return shipping;

• Additional attempts caused by incorrect customer information;

• Charges arising from failure to collect a parcel; or

• Import duties and taxes lawfully imposed by a destination country.

Any charge payable to us will be displayed before the customer submits the order.

3. Processing Time

Orders normally require 1 to 2 business days for payment verification, security review, preparation, packaging, and dispatch.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Processing may take longer during high-demand periods, holidays, promotional events, stock verification, personalized-order preparation, severe weather, or security review.

If a significant delay becomes known, we will make reasonable efforts to notify the customer.

4. Estimated Delivery Time

Our estimated total delivery time for physical products is 15 to 20 calendar days from the date the order is successfully placed and payment is authorized, unless another estimate is clearly displayed before checkout.

This estimate normally includes order processing and standard transportation time.

The 15-to-20-day period is an estimate rather than a guaranteed delivery appointment unless a fixed date has been expressly agreed in writing.

Mandatory consumer rights relating to delayed or failed delivery remain unaffected.

5. Electronic Gift Cards

Where an electronic gift card is offered, it may be delivered by email rather than by a carrier.

Electronic delivery time may depend on:

• Successful payment authorization;

• Fraud and security review;

• The accuracy of the recipient’s email address;

• The selected delivery date, where available; and

• Email-provider filtering.

Customers should verify the recipient’s email address before submitting an order.

If an electronic gift card does not arrive, the purchaser or intended recipient should check spam, junk, and promotional folders before contacting us.

6. Order Confirmation

After an order is placed, the customer should receive an electronic confirmation at the email address provided during checkout.

Customers should review the confirmation promptly and contact us if the products, sizes, quantities, delivery details, or gift card recipient information are incorrect.

An initial confirmation acknowledges receipt of the order but may not constitute final acceptance.

7. Tracking

Where tracking is available for a physical shipment, we will send a tracking number or link after dispatch.

Tracking information may require several business days to become active. Temporary periods without an update do not necessarily mean that the parcel has stopped moving.

Customers should contact us if the estimated delivery period has passed without delivery.

8. Delivery Destinations

We ship only to destinations available at checkout.

We may refuse or cancel an order before dispatch where:

• The destination is unsupported;

• The address cannot be verified;

• Carrier restrictions prevent delivery;

• Applicable law prohibits shipment;

• Payment authorization fails;

• A product becomes unavailable; or

• The transaction presents a material fraud or security risk.

Any collected payment for an order that we cancel will be refunded to the applicable payment method.

9. Correct Delivery Information

Customers must provide a complete and accurate:

• Recipient name;

• Street address;

• Building or apartment information;

• City;

• Province or region;

• Postal code;

• Country;

• Email address; and

• Telephone number where requested.

Address changes should be requested immediately. We cannot guarantee changes after processing or dispatch.

We will make reasonable efforts to assist, but we are not responsible for delay caused solely by inaccurate information supplied by the customer.

10. Multiple Shipments

An order may be divided into multiple parcels because products are stored at different fulfilment locations or require separate handling.

Separate parcels may arrive on different days and have different tracking numbers. Customers will not be charged additional standard shipping solely because we divide an order.

11. Customs and Import Charges

International shipments may be subject to customs declarations, inspections, import duties, taxes, or carrier processing charges.

Where checkout states that duties or taxes are included, they will be handled according to that statement. Where they are not included, the recipient may be responsible for charges imposed by the destination country, provided this has been disclosed as required by law.

We do not control customs decisions or clearance times.

12. Risk of Loss

For consumer orders, risk generally transfers when the customer, or a third party designated by the customer other than the carrier, obtains physical possession of the goods.

If the customer independently appoints a carrier that we did not offer, risk may transfer when the products are handed to that carrier, to the extent permitted by law.

13. Delivery Delays

Delivery may be affected by:

• Carrier congestion;

• Customs inspections;

• Public holidays;

• Severe weather;

• Natural disasters;

• Transport interruption;

• Security screening;

• Incorrect delivery information; or

• Other circumstances outside our reasonable control.

If delivery does not occur within the agreed period, the customer may request delivery within an appropriate additional period. If delivery still does not occur, the customer may be entitled to terminate the purchase and receive a refund.

An additional period may not be required where delivery by a specific date was expressly agreed as essential or where we clearly refuse to deliver.

14. Lost Parcels

If a parcel appears lost, customers should contact info@shoprhinestonesandroses.shop.

We may open a carrier investigation and request reasonable cooperation from the customer.

Where non-delivery is confirmed, we will provide an appropriate remedy, which may include replacement, reshipment, or refund.

15. Parcels Marked as Delivered

If tracking shows delivery but the parcel cannot be located, customers should:

• Confirm the delivery address;

• Check entrances and safe locations;

• Ask household members or neighbours;

• Contact reception or building staff;

• Contact the local carrier; and

• Notify us promptly.

We may request delivery evidence or open an investigation. A tracking status does not remove mandatory rights where the customer did not actually receive the products.

16. Damaged Parcels

If a parcel or product arrives damaged, the customer should photograph:

• The external packaging;

• The shipping label;

• The internal packaging;

• The damaged products; and

• Any visible impact, opening, or missing component.

Customers should retain the packaging and contact us promptly.

17. Refused and Unclaimed Parcels

Refusing a parcel or failing to collect it does not automatically cancel the purchase or constitute a legally effective withdrawal.

Customers wishing to withdraw should send a separate notice to info@shoprhinestonesandroses.shop.

Returned unclaimed parcels will be handled under our Return and Refund Policy and applicable law.

18. Order Changes and Cancellations

Cancellation or amendment requests should be submitted as soon as possible.

We cannot guarantee changes after processing, dispatch, electronic gift card delivery, or gift card redemption.

If a physical product has already shipped, the customer may use the applicable return or withdrawal procedure after delivery.

19. Events Outside Our Control

We are not responsible for delays caused by events genuinely outside our reasonable control.

We will take reasonable steps to reduce disruption and resume performance. This provision does not exclude mandatory rights concerning excessive delay, non-delivery, or termination.

20. Contact Us

For delivery assistance:

shoprhinestonesandroses.shop
Website: https://shoprhinestonesandroses.shop
Email: info@shoprhinestonesandroses.shop
Telephone: +39 3470484135
Address: Via Lago Maggiore, 8, Montebello Vicentino (VI), Italy