RETURN AND REFUND POLICY

Thank you for shopping at shoprhinestonesandroses.shop. This Return and Refund Policy explains the conditions and procedures applicable to returns, refunds, exchanges, cancellations, damaged products, incorrect orders, gift cards, and statutory consumer rights.

This policy applies to purchases made through https://shoprhinestonesandroses.shop.

Nothing in this policy excludes, limits, or replaces any mandatory right available to consumers under Italian or European Union law.

1. Contact Information

For return, refund, exchange, cancellation, or product-related requests, contact:

Store: shoprhinestonesandroses.shop
Website: https://shoprhinestonesandroses.shop
Email: info@shoprhinestonesandroses.shop
Telephone: +39 3470484135
Business Address: Via Lago Maggiore, 8, Montebello Vicentino (VI), Italy

Customers must contact us before returning a product. Products sent without authorization or to an address not confirmed by us may be delayed or refused where permitted by law.

2. Thirty-Day Return Period

We offer a voluntary 30-calendar-day return period for eligible physical products.

The return period begins on the day the customer, or a third party designated by the customer other than the carrier, receives the order.

To request a return, the customer must email info@shoprhinestonesandroses.shop within 30 calendar days after delivery.

The return request should include:

• The customer’s full name;

• The order number;

• The product or products being returned;

• The reason for the return;

• Whether a refund or replacement is requested; and

• Photographs where the product is damaged, defective, incorrect, incomplete, or materially different from its description.

No separate printed return form is required. A clear email containing the necessary information is sufficient.

3. General Return Eligibility

To qualify under our voluntary return program, a physical product must generally:

• Be unused, unworn, unread beyond reasonable inspection, and unaltered;

• Be in substantially the same condition in which it was received;

• Include all original tags, labels, packaging, inserts, accessories, components, and protective materials;

• Be free from stains, odours, perfume, cosmetics, pet hair, smoke, writing, highlighting, or other signs of use;

• Not have been damaged after delivery through misuse, neglect, modification, or improper storage;

• Be complete where sold as a set or bundle; and

• Be accompanied by valid proof of purchase from shoprhinestonesandroses.shop.

Customers may inspect a product only to the extent reasonably necessary to determine its nature, characteristics, appearance, size, and functioning.

4. Clothing Returns

For a voluntary return, clothing must:

• Be unworn other than for a reasonable indoor fitting;

• Be unwashed, unaltered, and not dry-cleaned;

• Retain all original tags and labels;

• Be free from cosmetics, deodorant, perfume, body odour, pet hair, and stains; and

• Include all supplied belts, straps, removable components, spare buttons, and accessories.

Removing tags or wearing clothing beyond a reasonable fitting may reduce the product’s value and may affect the refund where permitted by law.

5. Books

Physical books may be returned under our voluntary 30-day program if they remain in resalable condition.

Books must not contain:

• Writing or signatures added by the customer;

• Highlighting;

• Torn, folded, stained, or missing pages;

• Water damage;

• Broken bindings caused after delivery; or

• Other signs of substantial reading or use.

Removing ordinary packaging does not automatically prevent a statutory withdrawal. However, damage or handling beyond reasonable inspection may result in a proportionate deduction where permitted by law.

Digital books or downloadable content, if offered, may be subject to different withdrawal rules. Where digital performance begins immediately with the customer’s prior express consent and acknowledgement that the right of withdrawal will be lost, cancellation may no longer be available after access or download begins, as permitted by law.

6. Gifts and Accessories

Gift products and accessories must be returned with all supplied components, packaging, ribbons, pouches, boxes, chains, clasps, protective films, instructions, and decorative elements.

Products must not have been used, personalized, engraved, assembled permanently, or altered.

A product shown inside a gift box, bag, holder, or organizer is included only if the product description expressly states that it forms part of the purchase.

7. Gift Cards

Gift cards are generally not eligible for voluntary return, exchange, or cash redemption except where required by law.

A gift card may be cancelled and refunded before it has been issued, delivered, redeemed, or partially used where cancellation is operationally possible and required by applicable law.

Gift cards:

• May be used only according to the conditions stated when issued;

• Cannot normally be exchanged for cash;

• Cannot be replaced after unauthorized use unless mandatory law requires otherwise;

• Must not be resold or used for unlawful purposes; and

• Cannot be used to purchase another gift card unless expressly permitted.

Where a statutory withdrawal right applies to an unused gift card, customers must contact us within the applicable period. No refund will be issued for value already redeemed, except where required by law.

8. European Union Right of Withdrawal

Consumers located in the European Union or European Economic Area generally have a statutory right to withdraw from an online purchase without giving a reason within 14 calendar days.

For physical goods, the withdrawal period generally begins on the day the consumer, or a third party designated by the consumer other than the carrier, receives the goods. For goods delivered separately, the period generally begins when the final item is received.

To exercise this right, the customer must send an unambiguous statement to info@shoprhinestonesandroses.shop before the 14-day period expires.

The notice should identify:

• The customer;

• The order number;

• The relevant products; and

• The customer’s clear decision to withdraw.

After providing notice, the customer must return the physical products without undue delay and no later than 14 calendar days after communicating the withdrawal.

Our voluntary 30-day return program supplements and does not reduce the statutory right of withdrawal.

9. Return Exceptions

To the extent permitted by applicable law, the following may be excluded from voluntary or change-of-mind returns:

• Personalized, engraved, or custom-made products;

• Products made to the customer’s specifications;

• Products altered at the customer’s request;

• Sealed hygiene-sensitive products after the protective seal has been removed, where the legal requirements for that exception are satisfied;

• Digital content after performance has begun with the required consent and acknowledgement;

• Used or partially redeemed gift cards;

• Products damaged through misuse or improper handling;

• Incomplete sets or bundles;

• Products returned outside the applicable return period without prior agreement; and

• Products not purchased directly through shoprhinestonesandroses.shop.

Discounted products are not automatically excluded. Eligible sale products may be returned under the same rules unless a lawful exception was clearly disclosed before purchase.

No exception removes mandatory rights relating to damaged, defective, unsafe, incorrect, or non-conforming products.

10. Return Authorization and Address

After receiving a return request, we will review the information and send return instructions.

The authorized return destination may depend on the product, fulfilment location, and reason for return. Customers must not send products to the address printed on the original parcel unless we expressly confirm that address in writing.

Products sent on a cash-on-delivery or postage-due basis may be refused where permitted by law.

11. Return Shipping Costs

For a voluntary change-of-mind return or statutory withdrawal unrelated to a defect or our error, the customer is responsible for the direct return shipping cost, provided this responsibility was properly disclosed.

For a verified damaged, defective, incorrect, incomplete, or non-conforming product, we will bear the necessary and reasonable return cost or provide an appropriate prepaid return method.

Customers should contact us before paying return shipping costs for a defective or incorrectly supplied product.

12. Return Shipping Responsibility

Customers arranging their own return should:

• Use a tracked delivery method;

• Retain the shipping receipt and tracking number;

• Package products securely;

• Protect books and original product packaging from damage;

• Avoid placing shipping labels directly on branded or collectible packaging; and

• Retain proof of shipment until the return is completed.

For customer-arranged change-of-mind returns, the customer remains responsible for the parcel until it reaches the authorized return destination, except where mandatory law provides otherwise.

13. Damaged, Defective or Incorrect Products

Customers should inspect their order promptly after delivery.

If a product arrives damaged, defective, unsafe, incorrect, incomplete, or materially different from its description, the customer should contact info@shoprhinestonesandroses.shop as soon as reasonably possible.

The customer should provide:

• The order number;

• A description of the problem;

• Clear photographs or video of the product;

• Photographs of the packaging;

• A photograph of the shipping label; and

• Details of any missing components.

Customers should retain the product and packaging until instructions are provided.

Where a lack of conformity is confirmed, we will provide an appropriate remedy without charge. Depending on the circumstances, this may include repair, replacement, price reduction, or refund.

14. Legal Guarantee of Conformity

Consumers benefit from the mandatory legal guarantee of conformity under Italian and European Union consumer law.

Products must:

• Correspond to their description;

• Possess the quality and characteristics reasonably expected from products of the same type;

• Be suitable for their ordinary purpose;

• Conform to any specifically agreed purpose; and

• Include all agreed components, accessories, and instructions.

The legal guarantee generally protects consumers against a lack of conformity that becomes apparent within at least two years after delivery, subject to applicable legal requirements.

This legal guarantee is separate from our voluntary 30-day return program.

15. Exchanges

Direct exchanges are not guaranteed because products, sizes, styles, and stock availability may change.

For a change-of-mind exchange, the customer may return the eligible original product and place a new order.

Where a product is defective or incorrectly supplied, we may offer a replacement without additional charge if replacement is available and appropriate.

16. Refund Processing

After a returned product reaches the authorized return destination, it will be inspected.

For an approved voluntary return, we generally initiate the refund within 7 calendar days after receiving and inspecting the product.

For a valid statutory withdrawal, reimbursement will be made without undue delay and no later than 14 calendar days after receiving the withdrawal notice. We may withhold reimbursement until we receive the goods or the customer supplies evidence that they were sent, whichever occurs first, where permitted by law.

17. Refund Method and Amount

Refunds are issued to the original payment method unless the customer expressly agrees to another lawful method.

Banks, card issuers, and payment providers may require additional processing time after we initiate the refund.

An approved refund includes the amount paid for the eligible returned product. Initial standard shipping is free, so there is normally no standard delivery charge to refund.

If an optional premium delivery method was selected, the additional amount exceeding the least expensive standard delivery option may not be refundable following a statutory withdrawal, where permitted by law.

No restocking fee is charged.

18. Diminished Value

A proportionate deduction may be made where a customer handles a product beyond what was reasonably necessary and causes a reduction in value.

Examples may include:

• Worn or washed clothing;

• Written-in or damaged books;

• Missing packaging or accessories;

• Scratches, stains, odours, or alterations;

• Broken seals where this materially affects value; or

• Incomplete gift sets.

No deduction will be made for damage, defects, or errors attributable to us.

19. Order Cancellations

Cancellation requests should be sent immediately to info@shoprhinestonesandroses.shop.

We cannot guarantee cancellation after an order enters processing, fulfilment, or transit. If cancellation is no longer possible, the customer may exercise an applicable return or withdrawal right after delivery.

20. Contact Us

For return and refund assistance:

shoprhinestonesandroses.shop
Website: https://shoprhinestonesandroses.shop
Email: info@shoprhinestonesandroses.shop
Telephone: +39 3470484135
Address: Via Lago Maggiore, 8, Montebello Vicentino (VI), Italy